If You Must Return, Policy
Last updated: May 12, 2025
We want you to love what you get from CineBits — but if something’s not right, we’re here to help. Below is how our return process works.
Can I Return Something?
Yes! We accept returns on new, unopened items within 15 days of your purchase.
If it's been more than 15 days, we may still accept the return at our discretion, and a restocking fee may apply.
What Can’t Be Returned?
Some items are not eligible for return, including:
- - Opened products- Software or digital licenses- Special or custom orders- Clearance or final-sale items
Return Shipping
If the return is due to an error on our end (wrong item, damaged in transit, etc.), we’ll cover the shipping. Otherwise, return shipping is your responsibility.
Can I Get an Exchange or Store Credit?
Yes — we’re happy to arrange exchanges or offer store credit, but restocking fees may still apply in some cases.
What Condition Should Items Be In?
Returns must be:
- - Unopened- Undamaged- In original packaging, just like you received it
How Do I Start a Return?
Just email us at info@cinebits.co or give us a call to get started. We’ll guide you through the next steps.
